HOW DO I BOOK A CAR WITH RENT EAZY CAR?
You can access our website and provide the requested information along with your payment details. You can also register on our Website/Mobile App. It is mandatory to upload your documents (valid driving license, PAN, address proof, and payment details) to make a reservation or during registration.
WHAT INFORMATION IS REQUIRED TO BOOK A CAR?
You will need to provide:
- Your name
- Mobile number
- Valid email address
- A valid driving license if you are driving. If another person is driving, their license is required.
- PAN
- Address proof (Aadhar, utility bill, passport, etc.)
- Payment details, including your credit card information, if using a credit card for payment.
CAN SOMEONE ELSE MAKE A RESERVATION FOR ME?
Yes, but you must be present with the required documents to pick up the car at the specified pickup location.
CAN SOMEONE ELSE DRIVE DURING MY RESERVATION?
Only the individual whose KYC documents, including a driving license, were submitted during the reservation can drive the vehicle.
IS THERE A MINIMUM BOOKING CHARGE?
Yes, the minimum booking charge is for a 24-hour rental period.
CAN I RESCHEDULE MY TRIP?
If you wish to start your trip earlier, you must reschedule your booking. The car is subject to availability.
HOW MANY HOURS IN ADVANCE DO I NEED TO MAKE A RESERVATION?
You can book a car at least 4 hours in advance, depending on availability.
CAN I MODIFY MY RESERVATION?
Booking modifications must be requested at least 4 hours prior to the rental start time. Changes to car type or rental times are subject to availability. Once the rental begins, switching between mileage packages is not permitted.
CAN I EXTEND MY RESERVATION?
You can request an extension by contacting us via email at support@renteazycar.com or call us on +917300321996 at least 4 hours before the return time. Extensions are subject to vehicle availability, and additional charges may apply for delays.
DO I GET A REFUND FOR RETURNING THE CAR EARLY?
No, Rent Eazy Car does not provide refunds for early car returns.
WHAT IS YOUR CANCELLATION POLICY?
Cancellation Over 7 Days Before Booking Start:
If the cancellation request is made more than 7 days before the booking start date and time, 25% of the rental amount will be deducted as a cancellation fee.Cancellation 48-24 Hours Before Booking Start:
If the cancellation is requested between 48 and 24 hours before the booking start date, 50% of the rental amount will be deducted.Cancellation Less Than 24 Hours Before Booking Start:
No refund will be provided if the cancellation request is made less than 24 hours before the booking start date.
WHAT IF I DO NOT RECEIVE MY CAR ON TIME?
Please contact our helpline at +917300321996 , and we will assist you.
WHERE CAN I TRAVEL WITH RENT EAZY CAR?
Our vehicles come with an all-India permit, allowing you to travel anywhere in India, excluding unsafe or restricted areas.
CAN I RETURN THE CAR TO A DIFFERENT LOCATION?
- You must return the car to the original pick-up location.
- If you drop off the car at a different location within the same city, without prior notice, a fee of INR 1500, plus hourly charges and late fees, will be applied until the car is returned to the correct location.
- For drop-offs outside city limits, additional transportation costs, a fee of INR 1500, and late charges will be applied.
DO YOU OFFER 24/7 RESERVATIONS?
Yes, you can book a car anytime via our website or contact center. However, vehicle pick-up/drop-off is not available between 11:00 PM and 6:30 AM.
CAN I BRING PETS ALONG?
No, pets are not allowed in the car due to potential allergies. A penalty of INR 750 will be charged for violations.
HOW DO I END MY RESERVATION?
Return the car with a full tank of fuel. A Rent Eazy Car representative will assist with a post-usage checklist and finalize payment.
IS THERE AN AGREEMENT I NEED TO SIGN?
Yes, when you pick up the car, you will be required to sign a short agreement and complete a car checklist.
WHAT ARE THE ELIGIBILITY REQUIREMENTS TO RENT A SELF-DRIVE CAR?
To rent a self-drive vehicle, the Hirer must:
- Be at least 21 years old.
- Have a minimum of 1 year of driving experience with a Light Motor Vehicle (LMV).
- Provide a valid and original driving license, PAN card, and Aadhar card.
WHAT TYPE OF DRIVER’S LICENSE IS REQUIRED?
We accept a valid Indian driver’s license or an International Driver’s Permit (IDP). Our office will verify the original license. The license must be for a light motor vehicle (car). You do not need a specific cab license (yellow plate) to rent with us.
WHAT DOCUMENTS ARE REQUIRED WHEN PICKING UP A SELF-DRIVE CAR?
You must present the following KYC documents at the time of pickup:
- Photo identification (such as a passport or Aadhar card)
- Proof of address (original passport, Aadhar card, etc.)
- A valid driving license
A copy of each document must be submitted at the time of pickup.
CAN I RENT A CAR IF I FAIL TO PRODUCE ORIGINAL DOCUMENTS AT PICKUP?
No, you will not be allowed to rent the vehicle without producing the original documents at the time of pickup. In such cases, we reserve the right to forfeit 100% of the rental amount.
WHEN DOES MY BOOKING START?
The booking start time is the same as the time you selected when making the reservation.
WHERE DOES THE KILOMETER COUNT BEGIN AND END FOR THE SELECTED PLAN?
The kilometer count begins from the point where you pick up the car and ends when you drop it off. The actual kilometers driven by you will be used to calculate your usage under the selected plan.
WHAT TYPE OF CARS DOES RENT EAZY CAR OFFER?
We offer a range of vehicles, including hatchbacks, sedans, SUVs, MUVs, and luxury cars. Please refer to our website for more details.
WHAT SHOULD I CHECK BEFORE TAKING THE CAR FOR SELF-DRIVE?
We recommend that you physically inspect the car and sign the car checklist before starting your rental.
DO THE CARS HAVE MANUAL OR AUTOMATIC TRANSMISSION?
You can check the vehicle’s transmission type when selecting the car on our website during booking.
WHAT AMENITIES ARE PROVIDED WITH THE CAR?
All vehicles are equipped with the standard manufacturer’s accessories.
WHAT IS THE MINIMUM RENTAL PERIOD?
The minimum rental period is 24 hours.
IS THERE A KILOMETER LIMIT?
The kilometer allowance depends on the plan you choose when making the booking. Any usage beyond the allotted kilometers will be charged on a per-kilometer basis.
HOW DO I PAY FOR ANY ADDITIONAL KILOMETERS DRIVEN UNDER THE SELECTED PLAN?
Charges for additional kilometers will be deducted from your security deposit.
WHAT IS THE SPEED LIMIT FOR DRIVING A RENT EAZY CAR?
The maximum speed limit is 120 km/hr, but in some cities, the limit may be lower (e.g., 80 km/hr) due to local regulations. Please follow the local speed limits. Any fines for speeding are the responsibility of the driver.
WHO PAYS FOR THE FUEL?
The car is provided with a certain amount of fuel, which you must verify before starting your rental. The car must be returned with the same amount of fuel. If there’s a shortfall, refueling charges plus a 10% fee will be deducted from your security deposit.
WHO PAYS FOR PARKING/TOLL/STATE TAXES?
The Hirer is responsible for paying any parking, toll, or state taxes during the rental period.
CAN I GET A CAR DELIVERED TO MY DESIRED LOCATION?
Yes, doorstep pick-up and drop-off can be arranged for an additional fee of INR 300 each. However, this service is not available between 11:00 PM and 6:30 AM.
IS SMOKING ALLOWED IN THE CAR?
No, smoking is strictly prohibited in Rent Eazy Car vehicles.
DO I NEED TO CLEAN THE CAR?
Yes, returning an unclean car will incur cleaning charges: INR 750 for minor cleaning and INR 1250 for major cleaning.
WHAT HAPPENS IF I LEAVE BELONGINGS IN THE CAR?
Rent Eazy Car is not responsible for any personal belongings left behind. However, you can contact our customer service, and we will do our best to assist you.
WHAT DOCUMENTS DO I NEED WHEN DRIVING ACROSS STATE BORDERS?
You will need your driving license, car registration documents, self-drive license, all-India permit, car fitness certificate, insurance copy, and pollution under control (PUC) certificate.
DOES RENT EAZY CAR PROVIDE ROADSIDE ASSISTANCE?
Yes, we offer roadside assistance in case of a breakdown or accident. Please call our helpline at +91 7300321996 for assistance.
